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Privacy Policy

Last updated: 20 March 2026.

1. Data Controller

Unspoken Eyes, an animal consulting business, owned by Nives Višnjić, registered in the Republic of Croatia (hereinafter: "we", "us", "our"), is the data controller of your personal data in accordance with the General Data Protection Regulation (GDPR, Regulation EU 2016/679).

Data protection contact: [email protected]

2. Data We Collect

We collect the following categories of personal data:

  • Contact data: First name, last name, email address — when you contact us via the contact form.
  • Pet data: Pet name, type of animal — for providing the communication service.
  • Newsletter data: Email address and name — if you subscribe to our newsletter.
  • Technical data: IP address, browser type, operating system — through necessary cookies.

3. Purpose and Legal Basis of Processing

  • Performance of a contract (Art. 6(1)(b) GDPR): Processing of data necessary for providing the animal communication service.
  • Consent (Art. 6(1)(a) GDPR): Newsletter subscriptions and analytics/marketing cookies.
  • Legitimate interest (Art. 6(1)(f) GDPR): Improving the website and protection against misuse (spam filters).

4. Data Retention Period

  • Contact forms: up to 2 years from last communication
  • Newsletter subscriptions: until unsubscription
  • Cookies: by category (necessary: session duration; analytics: up to 2 years)

5. Your Rights

Under the GDPR, you have the following rights:

  • Right of accessto view the personal data we process about you
  • Right to rectificationto correct inaccurate data
  • Right to erasureto delete your data ("right to be forgotten")
  • Right to restriction of processingto limit how your data is used
  • Right to data portabilityto receive your data in a machine-readable format
  • Right to objectto object to processing based on legitimate interest
  • Right to withdraw consentat any time, without affecting the lawfulness of prior processing

To exercise your rights, contact us at: [email protected]

6. Cookies

We use the following categories of cookies:

  • Necessary cookies: Required for the website to function. You cannot disable them.
  • Analytics cookies: Help us understand how you use the website. Your consent is required.
  • Marketing cookies: Used for personalised content. Your consent is required.

You can manage cookie settings via the banner displayed on your first visit.

7. Data Security

We apply appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

8. Data Sharing with Third Parties

We do not sell, rent, or share your data with third parties, unless it is necessary for providing the service (e.g. hosting provider) or required by law.

9. Supervisory Authority

If you believe your rights have been violated, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP), Selska cesta 136, 10000 Zagreb, azop.hr.

10. Changes to the Privacy Policy

We reserve the right to amend this Privacy Policy. All changes will be published on this page with an updated date. We recommend checking this page regularly.